Privacy Policy

1. Introduction

LocationsLive ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our interactive location-based entertainment platform.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and contact details you provide when registering or contacting us.
• Location Data: GPS coordinates and location information to deliver location-triggered content. You may disable location access at any time through your device settings.
• Usage Data: Information about how you interact with our platform, including characters you've spoken to, experiences you've completed, and content you've unlocked.
• Device Information: Device type, operating system, browser type, and IP address for security and service improvement.
• Communications: Messages and conversations with our AI characters for the purpose of improving the experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Personalise your experience and deliver location-specific content
• Send you notifications, updates, and marketing communications (with your consent)
• Respond to your enquiries and provide customer support
• Monitor and analyse usage patterns to improve our services
• Comply with legal obligations and enforce our Terms of Service

4. Location Data

Our platform uses GPS location data to trigger content and create immersive experiences. Location data is processed in real-time to deliver experiences and is not stored beyond your active session unless you consent to personalisation features. You can withdraw consent and disable location access at any time through your device settings, though this will limit the functionality of the platform.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our platform (e.g., cloud hosting, email services).
• Business Partners: If you access LocationsLive through a partner (e.g., a museum or tourism board), we may share relevant usage data with that partner.
• Legal Requirements: When required by law, regulation, or legal process.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, please contact us at privacy@locationslive.com.

8. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Essential cookies are required for the platform to function; analytics and personalisation cookies are optional and require your consent.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: